Alphabetical by Provider
American Assn. of Retired Persons (AARP)
Internet: http://www.aarp.org
Phone: (888) 687-2277
Aetna
Post-65 Retiree Medicare Advantage Plan (including medical care coverage decisions and complaints about medical care)
Internet: https://www.aetna.com/index.html
Phone: (800) 842-1306
Provider Line: (800) 624-0756
Behavioral Health: (800) 842-1306
TDD/TTY: 711
Medical Coverage Decision Appeals: (800) 932-2159
Prescription Drug Coverage Questions: (800) 414-2386
Prescription Drug Coverage Appeals: (800) 235-3755
Blue Cross and Blue Shield of Texas
Civilian and Pre-65 Retiree Medical Benefit Provider
To Locate a Physician or Hospital:
Internet: https://www.bcbstx.com/
Phone: (800) 521-2227
Boon-Chapman
Uniform Dental and Vision Plan Benefit Provider
Internet: https://www.boonchapman.com
Phone: (800) 936-7689
CitiDent
Civilian Dental PPO Plan Administered by Delta Dental
Internet: https://www.deltadentalins.com/cityofsanantonio/
Phone: (800) 521-2651
City of San Antonio Human Resources
Internet: http://www.sanantonio.gov/hr
Customer Service
Address: 111 Soledad, Ste. 100
San Antonio, TX 78205
Phone: (210) 207-8705
Fax: (210) 207-6043
Alt. Fax: (210) 207-2285
Internet: http://www.sanantonio.gov/EmployeeInformation/RetiredEmployees
Email: hrcustomerservice@sanantonio.gov
Employee Benefits
Internet: http://www.sanantonio.gov/hr/EmployeeBenefits
Internet: http://www.sanantonio.gov/EmployeeInformation/Benefits
Retiree Benefits
Internet: http://www.sanantonio.gov/EmployeeInformation/Benefits/Retirement
Retiree Frequently Asked Questions
Internet: https://recosa.org/wp-content/uploads/2018/03/Retiree-FAQs-RECOSA-2-16-2018-Updated-2-26-2018.pdf
Retiree Liaison
Name: Ann Solis
Email: ann.solis@sanantonio.gov
Phone: (210) 207-0073
Retiree Matters Newsletter
Please let us know if there are any topics you would like to see in future issues of Retiree Matters
Email: cosaretiree@sanantonio.gov
RSVP for RECOSA Meetings and Events
To reserve your seat:
Email: askhr@sanantonio.gov
Retiree RSVP Phone: (210) 207-7000
Social Media
Facebook: https://www.facebook.com/CitySanAntonioHR/
Twitter: https://twitter.com/CitySA_HR
LinkedIn: https://www.linkedin.com/in/cityofsanantoniohumanresources
Videos
Internet: https://sanantonio.a.guidespark.com/my_videos
Wellness
Internet: http://www.sanantonio.gov/EmployeeInformation/Wellness
CVS/caremark
Civilian and Pre-65 Retiree Pharmacy Benefit Provider
Internet: https://www.caremark.com/wps/portal/
Phone: (866) 808-7470
Davis Vision
Civilian and Retiree Vision Provider
Internet: http://www.davisvision.com/default.aspx
Phone: (800) 448-9372
Dearborn National Life Insurance
Civilian and Retiree Life Insurance Provider
Internet: http://www.dearbornnational.com/
Phone: (800) 778-2281
Deer Oaks
Confidential Employee Assistance Program
Internet: https://www.deeroaks.com/
Phone: (210) 615-8880
DeltaCare
Civilian and Retiree Dental HMO Plan Administered by Delta Dental
Internet: https://www.deltadentalins.com/cityofsanantonio/retirees.html
Phone: (800) 422-4234
Health Information Counseling & Advocacy Program of Texas (HICAP)
Free counseling for retirees with Medicare questions or problems
Internet: http://www.tdi.texas.gov/consumer/hicap/
Phone: (800) 252-9240
HSABank
HSA Bank Client Assistance Center
Civilian and Pre-65 Retirees Utilizing City’s Consumer Choice are Entitled to Enroll in a Health Savings Account (HSA)
Internet: http://www.hsabank.com/hsabank/homepage
Phone: (855) 731-5220
Email: askus@hsabank.com
ICMA
Deferred Compensation (457) Provider
Internet: http://www.icmarc.com
Phone: (800) 735-7202
Representatives:
Roland Quintanilla (866) 372-6368
Sandra Aguilar (866) 886-8024
Steve Lopez (866) 822-3632
Medicare
Post-65 Retiree Medical Benefit Provider
Internet: http://www.medicare.gov
Phone: (800) 633-4227
Nationwide Retirement Solutions
Deferred Compensation (457) Provider
Internet: https://www.nrsforu.com/iApp/tcm/nrsforu/index.jsp
Phone: (877) 677-3678
Representatives:
Janice Wong (210) 313-0436
Paul Fernandez (210) 683-4679
Silver Sneakers by Tivity Health
SilverSneakers is the premier fitness program provided at no cost by more than 60 health plans nationwide. Millions of members. Thousands of gyms. Classes designed for all abilities. And our community is active, welcoming and fun. Are you in?
Internet: https://www.silversneakers.com
Phone: (866) 584-7389
Email: silversneakerswebconnect@healthways.com
Social Security Administration
Internet: https://www.ssa.gov
Phone: (800) 772-1213
Texas Municipal Retirement System (TMRS)
For help with logging into MyTMRS or for more information, contact TMRS directly at:
Internet: http://www.tmrs.com or http://www.tmrs.org
Phone: (800) 772-1213
Email: phonecenter@tmrs.com
VIA Metropolitan Transit
Rider Tools
Internet: http://www.viainfo.net