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Update from RECOSA Board

January 7, 2021

Dear COSA Retirees,

Happy New Year to you and your families!  We want to touch base with you regarding a few items. First, the RECOSA Board met Tuesday, January 5, 2021 via Zoom and elected officers for 2021.  Rebecca Waldman will serve as Chair and Liz Garcia will serve as Vice Chair.  John German will continue to serve as Treasurer, Pat Peak as Recording Secretary, and Stephen Haney as Corresponding Secretary. We will be meeting again on February 2 to discuss our plans for 2021. If you have any suggestions for us, please email us at info.recosa@gmail.com.

Also, you are probably aware that COVID-19 vaccinations are now locally available for anyone over 65 which includes many of us. Various sites have been or will be offering vaccinations, some on a first-come first-serve basis and others requiring an appointment. It is important to check with your doctor, pharmacy or any organization offering the vaccine before you go as appointments may be required. If no appointments are currently available, please keep checking back periodically.

Stay safe,
Rebecca Waldman
RECOSA Chair

IMPORTANT INFORMATION FROM AETNA RELATED TO COVID-19 FOR POST-65 RETIREES

The City of San Antonio’s Human Resources Department has provided to RECOSA the following information related to COVID-19 in an email from Rick Frommeyer, President of Aetna’s Group Retiree Business, as well as a postcard that has been sent to post-65 retirees.

We’re here to help

We’re actively monitoring the rapidly evolving international coronavirus outbreak, including guidance from trusted sources of clinical information such as the Centers for Disease Control (CDC) and World Health Organization (WHO). Our main priority is to help you and our members remain safe, healthy and informed during this period of uncertainty.

We recently announced resources and enhancements for our members. Here are additional actions we’re taking for our Medicare Advantage members:

  • We’re waiving copays for COVID-19 testing by an approved laboratory, as long as it’s ordered by a doctor (until further notice).
  • We’re waiving member cost-sharing for inpatient admissions at all in-network and out-of-network facilities for treatment of COVID-19 or health complications associated with COVID-19. This policy applies to all Aetna Group Medicare Advantage members and is effective March 25, 2020 for any such admission through June 1, 2020.
  • We’re now offering a $0 copay for telehealth visits. We’ll waive costs for all telehealth visits for all Medicare plans with contracted network Medicare providers who deliver virtual care, such as live videoconferencing (until further notice). Retirees can access these services by contacting their provider. They’ll let members know how they can accommodate a visit, either by telephone or video, and how members can access these visits.
  • We’ve waived charges for home delivery of all prescription medications from CVS Pharmacy for all members, even those without pharmacy coverage through Aetna and CVS. For those plans with integrated Part D drug coverage with Aetna, we’re also waiving early refill limits on 30-day prescription maintenance medications from CVS Pharmacy stores.
  • Our care management teams are redirecting their focus, working to communicate with and educate our most at-risk members. Case managers are reaching out to members already engaged in case management to encourage social distancing, determining if they need additional support and educating them on available community resources. They are actively monitoring those who are admitted to the hospital and reaching out to retirees who are at high risk of complications from COVID-19.
  • We’ve introduced Healing Better care packages for members hospitalized with COVID-19-related illness, which will be sent upon discharge from the hospital. Products and information supplied to members through this program may vary due to supply chain restrictions.
  • CVS Health is taking steps to help facilitate COVID-19 testing. On March 13, 2020, the Trump administration announced new measures for testing for COVID-19 to better meet public needs. In the coming weeks, select CVS Pharmacy locations will host drive-through testing. We expect testing will take place in secure areas of parking lots at select stores. Individuals being tested will not have to leave their cars. Details are still being worked out based on the number of tests available and geographic needs. And we will share more details as they become available.

If members need immediate assistance, we have resources available for them.

  • Members have 24/7 access to the Resources for Living program to help find services and resources in the community or just talk with someone for emotional support. The phone number is 1-833-327-AETNA (1-833-327-2386) (TTY: 711).
  • Our 24-hour nurse line is available to assist with medical questions. The phone number is 1-800-556-1555 (TTY: 711).

We’re prepared

As new data and legislation become available, we’re ready to handle the continually changing conditions associated with the coronavirus outbreak. We will be communicating directly with members via email and direct mail.

Attached is a copy of the message which directs them to our website AetnaMedicare.com/coronavirus for up-to-date information and outlines resources and enhancements to support members during this time.

Here is more information about the virus, tips for staying healthy and procedures CVS Health has implemented that focus on the health and safety of our colleagues, customers and patients. More information on the steps we’ve taken to address the COVID-19 pandemic is available at our frequently updated COVID-19 resource center.

We greatly value your trust and confidence and appreciate your loyalty and patience during this difficult time. We’re (Aetna) here to answer your questions.

Sincerely,

Rick Frommeyer

© 2020 Aetna Inc.

72.36.105.1 (3/20)

Retiree Matters: March 2020

The March 2020 edition of the Retiree Matters newsletter is focused on COVID-19 and has been mailed to retirees. Click here to read the digital version.

Highlights of the current edition include:

  • COVID-19 Resources, including two helpful websites:
  • COVID-19 and Your Insurance – see what your health insurance is offering, including telemedicine visits from Aetna.
  • Get the latest updates from the City by signing up for text messages by texting “COSAGOV” to “55000”.
  • Postponement of the Brown Bag session scheduled for April. Please save the date for the next scheduled Brown Bag session on Friday, August 14.
  • RECOSA’s monthly board meetings have been suspended indefinitely.
  • Reminder to complete your 2020 Census. Many can respond online at the U.S. Census 2020 website https://my2020census.gov/.

Stay Well,
RECOSA Board

Coronavirus Update: Your Health and Safety is Our Priority

We understand the growing concern surrounding coronavirus disease (COVID-19) across our communities and our hearts go out to all those who have been impacted. RECOSA knows everyone may have specific questions that may impact their families.

The attached article by AARP’s Rachel Nania provides excellent guidelines for staying healthy and mentions what the US is doing to prepare for the spread of COVID-19 and what older adults should do to reduce their risk of illness.

What You Need to Know About the Coronavirus (English)     PDF     AARP Link

Esto es todo lo que debes saber sobre el coronavirus (Español)     PDF     Hipervínculo del AARP