At the request of ReCoSA, The City of San Antonio developd a customer satisfaction survey for retirees covered under Humana insurance plans. The survey was sent to all 1012 participants on March 4, 2013 and 502 (50%) responded. Click here HUMANA SURVEY 04082013 FINAL to review the report on the results prepared by the City of San Antonio Employee Benefits Division. On overall experience with Humana, City of San Antonio Retirees enrolled in one of these plans responded with 87.9 % satisfaction in overall experience with Humana. Getting a 50% response on a survey is a very high return for surveys of this type. The City is requesting that Humana pesonally contact any retiree who provided contact information and who answered ‘dissatisfied’ on one or more of the questions. ReCoSA applauds The City of San Antonio for conducting this survey.