December 18, 2015
Dear City of San Antonio Medicare Advantage Participant,
You may have recently received a letter in the mail from the Centers for Medicare and Medicaid Services (CMS) that appears to have originated from Aetna stating that if you do not produce a Medicare claim number by January 2, 2016 your enrollment with Aetna will be denied. Please disregard this notice – your coverage is confirmed and will not be denied.
Unfortunately, an error in the system inadvertently generated these letters. We regret any confusion this may have caused, but please be assured that since we became aware of this situation we have been working closely with Aetna to resolve it.
If you have not already received your new Aetna I.D. Card, it should be arriving in the mail within the week and will be ready to use on January 1, 2016. Should you have any questions, please contact Aetna at 1-800-307-4830 (TTY: 711) Monday – Friday from 8 a.m. – 6 p.m.
Thank you for your understanding.
Human Resources Director